Resolutum Global Pty Ltd (ABN 86623229158) respects your right to privacy and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at oaic.gov.au
2 – What is Personal Information and Why Do We Collect It?
‘Personal information’ is information we hold which is identifiable as being about you. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We collect personal information for the primary reason to provide services to our clients, to respond to requests for information from prospective clients and from prospective employees. The personal information collected by us during any interaction may include your name and contact details (address, telephone number and/or email address). We do not collect sensitive information for any purpose.
3 – How We Collect Your Personal Information
We collect personal information from you in a variety of ways, including when you request information from us, when you provide us with your information, when we provide services and when you access our website. We may collect your personal information online when you request information about our services, when you provide us with your personal information in relation to a job opportunity or when you otherwise interact with our people. Where practicable, you may interact with us anonymously or using a pseudonym.
We may collect personal information from you as part of clinical research studies where Resolutum Global is involved in as a contract research organization (CRO). Information about study participants is usually required to be provided by researchers to CROs in a de-identified format (i.e., a format in which the identity of the person cannot be reasonably identified). Researchers are required to seek express consent to collect and disclose health related information.
We generally collect personal information directly from you. However, we may use other sources such as recruitment agencies, contractors, or business partners to collect personal information. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
4 – How We Use Your Personal Information
We only use your information to provide our services.
We do not provide your information to third parties except where you consent to the use or disclosure or information, or where we are required or authorized by law. We may provide your information to third parties who assist us in providing services, and you consent to our doing so, for the sole purpose of providing information and/or services. We require any third parties who assist us provide services to adhere to local data processing laws to protect the privacy of your personal information.
We will only use your personal information provided to us for the purpose for which you provided it, including to provide services, communicate with you and investigate any complaints. The information you provide us may be archived or stored in a secure environment and in compliance with local laws.
5 – Security of Personal Information
We take all reasonable steps to ensure the security and confidentiality of the personal information we collect. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client/employee files which will be kept by us for a minimum of 7 years.
6 – Access to Your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing:
P.O. Box 925 Berwick, Vic 3806, Australia
+61 (0) 416 074 060
To protect your privacy and security, we will also take reasonable steps to verify your identity before providing you with access to your information.
7 – Breach of Privacy
We take the privacy of our people and others that we interact with seriously. If we become aware of a breach of privacy, we will take steps to both notify those people affected by the breach and mitigate the breach including to delete and/or destroy personal information coming into our possession in error.
8 – Complaints
If you receive or have any complaints about our privacy practices, please contact us with details of your complaint at:
P.O. Box 925 Berwick, VIC 3806, Australia
+61 (0) 416 074 060